4 People You Meet Working Customer Service

I work customer service, and have for the past two and a half years. For most of that I worked as a cook in the military base dining facility and the last few months I’ve been working at the base hotel, and for the most part, it’s all well and good. However, every so often, one of the people who walks through those doors is just a little out there. Here’s my list of the worst types of people you come across working customer service.

4. The One Who Comes 5 Minutes Before Closing

Now, for anyone who works customer service, you know exactly why this person is on this list. If you are one of these people, I hope you know that everyone you’ve ever done this to hates you with a burning passion.

These are the kinds of people that think the entire world revolves around them. That the people serving them don’t have a life outside their job and aren’t counting down the seconds until they can close the place and leave.

Well, that is certainly not the case, and every moment this person spends not being able to decide what they want as the time flies by, you begin to realize you aren’t getting off any time soon and that hate starts to form.

For a first time offender, you will usually let that hate subside and realize everyone makes mistakes or, hey, they could just be running late. But then there are the repeat offenders. The people who come in five minutes until closing time. Every. Single. Day.

That person. That person right there is the one who makes you want to yell as they spend ten minutes deciding what they want, only to choose the same thing they always choose. I hate those people.

3. The One Who Complains About Everything

This kind of customer is usually pretty difficult to work with; no matter what you do or say, they are not pleased. I’ve had my fair share of this type of patron, but the best one to date was a customer who didn’t complain in person, but through a comment card…And I’ve brought pictures.


Click to enlarge

This is what the base dining facility comment card looks like and, as you can see, it has a section for commenting. However, this particular customer viewed far too many discrepancies with us that he had to annotate everything on the back, shown below:


Click to enlarge.

He brought up so many wonderfully thought out questions such as to why we have 5 small TVs when 2 large ones would suffice, and why we had such nice furniture. Because obviously everyone should just stand and eat.

I laughed to myself when I originally saw it, thinking someone left it as a joke. That is, until I realized he actually wanted a response.

Continued on Next Page


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